Return Policy

​At Chateau Les Parfums, we value our customers and strive to provide the best shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

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Returns

We accept returns within 7 days of delivery, provided that the item is unopened, unused, and in its original packaging. To initiate a return, please contact us at info@chateaulesparfums.com with your order details.

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Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within a 7 day timeframe. Please note that shipping fees are non-refundable.

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Exchanges

We do not offer direct exchanges. If you wish to replace an item, please initiate a return for a refund and place a new order for the desired product.

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Non-Refundable Items

We cannot accept returns or offer refunds for:

• Items that have been opened, used, or not in their original packaging.

• Custom or personalized products.

• Any items returned beyond the 7-day return window.

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Order Cancellations

Orders can be canceled within 24 hours of placement. If you need to cancel an order, please reach out to us as soon as possible at info@chateaulesparfums.com. Once an order has been processed or shipped, it can no longer be canceled.

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Damaged or Defective Items

If you receive a damaged or defective product, please notify us within 7 days of delivery. Provide clear photos of the issue along with your order number, and we will work with you to resolve the matter promptly.

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For any further assistance, feel free to contact us at info@chateaulesparfums.com. Thank you for choosing Chateau Les parfums—we appreciate your trust in our products!